We are hiring!
Come grow with GANAS.
We are looking for someone who understands and connects with individuals with intellectual and developmental disabilities and their families. Someone who is a creative problem-solver, communicates well, and believes that making a difference often happens one family at a time.
GANAS is a growing organization, and we are looking for someone who wants to grow with us. We value team members who bring ideas to the table, give and receive feedback, and help us find ways to work smarter, not harder. Collaboration, strong communication, thoughtful problem-solving, and a willingness to learn are important parts of how we work.
If you are looking for a workplace where your ideas matter and you can be part of building what comes next, we would love to learn more about you.
Bilingual Program Support Specialist
Location: Palm Desert, CA | In-Person
Pay: $22.50–$27/hour
Schedule: Part-Time: 20–30 hours/week | Full-Time: 37.5 hours/week
Language: Bilingual - English & Spanish Required
About the Position
The Bilingual Program Support Specialist helps keep GANAS programs organized, responsive, and connected to the families we serve.
This position provides support with participant communication, scheduling, intake, documentation, data collection, outreach, events, and day-to-day program operations. The person in this role will interact with families while also completing important behind-the-scenes work that helps our programs run effectively.
Training will be provided.
What You'll Do
Communication & Family Support
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Answer and return phone calls, emails, and other communications.
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Provide general information about GANAS programs and services.
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Conduct participant outreach and follow-up.
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Help create a welcoming and supportive experience for families visiting or contacting GANAS.
Scheduling & Program Coordination
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Schedule appointments, consultations, program sessions, and meetings.
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Assist with coordinating workshops, events, outreach activities, and other program needs.
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Support communication and follow-up with participants.
Intake, Documentation & Data
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Complete participant intake and registration processes.
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Maintain accurate and organized participant and program records.
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Enter and update program data.
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Assist with tracking participation, services, outcomes, and information needed for grant reporting.
Program & Administrative Support
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Maintain physical and electronic files.
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Prepare program materials and supplies.
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Assist with ordering and inventory.
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Provide general administrative support to GANAS programs and staff.
These areas reflect the core responsibilities in your formal position description without putting every individual duty on the webpage.
What This Role Really Looks Like
Supporting families takes both meaningful relationships and strong behind-the-scenes work.
Some days may include talking with families, helping with an event, or welcoming someone into the office. Other days may involve data entry, organizing files, making follow-up calls, preparing materials, scheduling appointments, or making sure documentation is complete.
GANAS is also a growing organization. While we have established programs and processes, we continue to learn and improve how we work. We are looking for someone who is comfortable asking questions, adapting when needed, and helping us identify solutions when something could work better.
You don't have to know everything when you start. You do have to be willing to learn.
You May Be a Good Fit If...
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You can comfortably communicate in both English and Spanish.
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You enjoy working with people and helping them feel welcomed and respected.
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You are organized and pay attention to details.
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You are comfortable using technology and willing to learn new systems.
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You communicate when you need clarification or support.
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You can work independently while also being part of a collaborative team.
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You are comfortable giving and receiving constructive feedback.
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When something isn't working, you naturally start thinking about possible solutions.
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You understand the importance of confidentiality and protecting the information families share with us.
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You are interested in learning and growing alongside the organization.
Education & Experience
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An Associate's or Bachelor's degree in Social Services, Psychology, Public Health, Education, Human Services, or a related field is preferred.
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Relevant work/life experience may be considered in place of a degree.
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Experience working with individuals with intellectual and developmental disabilities and their families is preferred, but not required.
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Bilingual proficiency in English and Spanish is required.
What You Can Expect From GANAS
We believe expectations should go both ways.
As a member of the GANAS team, you can expect training and support as you learn your role, communication about your responsibilities, opportunities to ask questions and provide feedback, and a workplace that values collaboration, learning, and continuous improvement.
We don't expect perfection. We do expect communication, accountability, a willingness to learn, and a commitment to the families and communities we serve.
As GANAS grows, we want our team members to have opportunities to grow with us.
Schedule & Work Environment
This position is primarily in-person at our Palm Desert office.
The typical schedule is Monday through Friday, with occasional evening or weekend hours for workshops, community events, or other organizational activities.
Some local travel throughout the Coachella Valley may be required.
Applicants should also be comfortable with typical office activities and occasional lifting or moving of program materials and supplies.
Compensation & Benefits
Hourly Pay: $22.50–$27.00, depending on qualifications and experience.
Benefits: Benefits available based on employment status and eligibility.
GANAS is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and organizational needs. GANAS does not discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.